Customer Success Manager

Alasdair is our lead Communication Trainer at Estu and he helps people on our programmes build confidence and communicate with impact. Alasdair is not only an accomplished trainer and coach, he is also a successful actor and Associate Trainer for the Centre Stage Executive Education Programmes at Shakespeare’s Globe Theatre.

Clive brings a wealth of expertise in innovation and service design to Estu. He started in design consultancy Ideo in London and San Francisco before co-founding design company Tangerine with future Apple design chief and RCA Chancellor Jony Ive. He went on to build and lead design teams for Orange, Samsung, Cisco and Barclays.

Anja Klüver is an Estu Tutor, with 30 years experience in Service Design. Co-Founder of Now+Next and an Award Winning Entrepreneur. Throughout her career, Anja has lead global strategy & design and training programmes for clients including NTT, Nokia, Amazon, Toyota, Vodafone, the Design Council, the BBC, The Commonwealth & Foreign Office, British Midlands International, British Airways, Unilever, V&A, Silverjet and Tesco, bringing innovative products, services, and transformative customer experiences to market. Anja champions environmental sustainability through design. Leveraging a human-centred, systems-thinking approach, she excels at delivering value that benefits people, businesses, and the planet.

Madelaine is both Innovation Manager & Tutor at Estu, bringing her extensive experience as a Royal College of Art graduate and successful entrepreneur to inspire creativity and drive innovation. She fosters entrepreneurial thinking and helps learners apply their insights in practical ways. Her passion for innovation and unique blend of academic and entrepreneurial expertise make her a key figure in delivering transformative learning experiences at Estu.